Please read through our Store Policies before placing your order.
Kindly take note that through the purchase of our candles, you are acknowledging our Store Policies.
White Pixies is not responsible for any misuse of our products.
Please follow the Candle Care page's safety instructions to prevent any accidents from happening.
White Pixies will not be liable for any injuries or loss resulting from the inappropriate use of our products.
RETURN & EXCHANGE POLICY
DAMAGED PRODUCT
In rare occasions that a product is damaged during the shipping process, please drop us an email at whitepixiesco@gmail.com with the order number and a photo of the item received, within 7 working days of receiving the order, in order to qualify for an exchange.
Requests for exchange made after the 7 working days window will not qualify hence we seek your kind understanding to check all products upon receiving the order.
CANDLE APPEARANCE
​​​​Noticed imperfections on your candles such as bumpy surface, sweating, air bubbles, discoloration, wet spots or frosting?
These imperfections do happen sometimes for soy wax due to temperature change in the surrounding and it is not a defect.
All of these symptoms are common as the soy wax that we use to make our candles is made out of 100% vegetable wax and contains no added chemicals or preservatives.​​
CANDLE COLOR
​​Color bleeding is common for some candles with more than 1 color as dyes are used to color our candles instead of pigments.
Dyes are our preferred choice instead of pigments as they do not clog the wick when burning the candle.
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All of these small imperfections stated above will absolutely not affect the way your candle burns or smells and we will not be accepting any of these defects as reason for return/exchange.
REFUND
We regret to inform that we are unable to allow refunds due to the nature of our product.
MEDIA USE POLICY
MARKETING & PROMOTIONAL USE
White Pixies reserves the right to photograph and share any custom products created for our clients across our website and social media platforms for promotional purposes.
Unless otherwise agreed, no pre-approval of posts is required before they are shared on White Pixies platforms.
COPYRIGHT
If the client provides designs, logos, or other materials for inclusion in the product, the client grants White Pixies the right to display, and promote the final product, including provided designs, on our website and across social media platforms.
CONFIDENTIALITY
Should the client wish to keep any aspect of the project confidential, this must be communicated to White Pixies in writing prior to the commencement of the project. In the absence of such a request, White Pixies assumes the right to share and promote the product publicly on our website and social media.
WORKSHOP CREATIONS